Friday, February 17, 2006

Stupid Case Evaluation #012

This is just sad.

I am currently looking at a repair for an old long-range cordless. The included fault description says this:
Bad Static poor reception.
We also have no aerial.
Thank you.
For the uninitiated, "aerial" is the kiwi word for "antenna." Apparently it doesn't occur to the customer that not having an antenna could cause the bad static and poor reception. I guess it was merely decoration? Or better yet: a handle for carrying the phone around.

This is one of those customers who should be relegated to two cups attached to each other by a long piece of string.

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